Case study · Łódź, Poland · Racket sports
Vera Sport: from on-site payments to 100% online prepayments. Zero debt, automatic lights.
Vera ran on a traditional model where customers booked a court and paid on site - with over 200 unpaid bookings a month and losses of a few thousand € a month. Playmore guided the club through a full switch to 100% online prepayments. Customers didn't leave - occupancy is better.
Club
Vera Sport
City
Łódź
Owner
Edyta Wiśniewska
Online payments
100%
Vera Sport
Łódź, Poland
~200+ → 0
unpaid bookings a month
€0
no-show losses (was a few thousand €/mo.)
0h
of debt collection (was a dozen-plus h/wk.)
100%
online payments (was ~0%)
Auto
court lighting (was manual)
Challenge
On-site payment and hundreds of unpaid bookings
Vera ran on a traditional model where customers booked a court and paid on site. Anyone who runs a racket-sports facility knows the problem:
📉
Hundreds of unpaid bookings a year
Customers didn't show up, cancelled too late, or came in and refused to pay for previous visits.
👻
"Ghost bookings" in the best hours
The best hours taken by people who ultimately never showed up on court.
📞
The front desk as debt collection
Instead of serving customers, the front desk called and sent reminders about overdue payments.
Effectiveness? Low. Frustration? High.
💸
Losses of a few thousand € a month
With 200+ bookings a month cancelled against the rules.
Solution
A full switch to 100% online prepayments
Playmore moved Vera from on-site payments to 100% online prepayments:
Payment at booking
Every booking requires payment up front (Apple Pay, Google Pay, card).
Phone booking = SMS with a link
The customer calls, the front desk creates the booking, and the customer gets an SMS with a 30-minute window to pay.
Automatic refunds
When a booking is cancelled on time, the money is refunded automatically, with no front-desk involvement.
Automatic lighting
The court lights turn on when the booking starts and switch off when it ends.
"Our biggest fear was that customers would leave. They didn't. Quite the opposite - we have better occupancy, because the slots in the best hours are taken by people who actually come to play."
Edyta Wiśniewska
Owner, Vera Sport
Results
Before and after Playmore
Unpaid bookings a month
Before: ~200+ After Playmore: 0
No-show losses a month
Before: a few thousand € After Playmore: €0
Front-desk time on debt collection
Before: a dozen-plus h/wk. After Playmore: 0h
Lighting control
Before: manual After Playmore: automatic
Share of online payments
Before: ~0% After Playmore: 100%
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