KS Zakręt: a club with no front desk on weekends. The doors open and the lights come on straight from the app.
Like many racket-sports facilities in Poland, KS Zakręt had to staff the front desk on Saturdays and Sundays - even though occupancy didn't always justify it. Playmore, together with the Loxone automation system, rolled out a complete unstaffed solution. Today the facility runs itself.
Can a facility run itself?
KS Zakręt is a club that - like many racket-sports facilities in Poland - struggled with the classic weekend problem: you have to staff the front desk on Saturday and Sunday, even though occupancy doesn't always justify it. Costs go up, and finding people willing to work weekends is a headache of its own.
The question was: can a facility run itself?
A complete unstaffed solution
Playmore, together with the Loxone automation system, rolled out a complete unstaffed solution at KS Zakręt:
The whole system works like a parcel locker - it's built to keep running no matter what. The critical components are redundant, and backup power keeps it going through short power outages.
"On weekends our club runs itself. Customers book a court, pay in the app, show up, the doors open, the lights come on. I don't have to hire anyone for Saturday and Sunday. Playmore gave us a freedom we never had before."
Before and after Playmore
- Weekend staff: 1–2 people at the front desk
- Club entry: customers are let in by the front desk
- Lighting control: manual, by the front desk
- Weekend service costs: a few thousand euros a month
- Facility availability: limited to front-desk hours
- Weekend staff: 0 people
- Club entry: customers open the door with the app
- Lighting control: automatic
- Weekend service costs: zero
- Facility availability: flexible, 7 days a week
Customers handle everything themselves, you keep full control
Unstaffed doesn't mean customers are left to fend for themselves. The Playmore + Loxone system lets customers handle everything on their own while you keep full control. Every entry is logged in the system, every court is monitored, and technical support is available the whole time.
Customers don't just refrain from complaining - many of them prefer this model. They don't have to wait for the front desk, they don't have to talk to anyone. They book, pay, show up, play.
"I was worried about how customers would react. It turned out they like it even more than we do. They come in, play, leave. No queues, no waiting. And I don't have to worry about the weekend shift."
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