Case study · Warszawa, Poland · Tennis club

100% online payments. Zero debt collection. One full-time role less.

Okęcie Tennis Club is a facility booked solid during peak hours. Before Playmore, customers paid on site - dozens of unpaid bookings every month, and the front desk spent its time chasing payments instead of serving customers. Full online prepayments changed everything.

Sport

Tennis

City

Warszawa

Online payments

100%

Debt collection

0h/wk.

Okęcie Tennis Club

Tennis · Warszawa, Poland

100%

online payments (was ~20%)

unpaid bookings/mo. (was dozens)

of debt collection per week (was ~20h)

-1 role

for handling bookings

Challenge

Booked solid, with the front desk turned into a debt-collection department

Okęcie Tennis Club is a facility booked solid during peak hours. Every unpaid booking isn't just lost revenue - it's a court someone else could have played on. Before Playmore, customers paid on site, and that led to the usual problems:

🔴

Dozens of "red" bookings every month

Customers didn't show up and didn't cancel in time.

📞

The front desk as a debt-collection department

Instead of serving customers, staff called and emailed people asking them to settle their debts.

⚡

Conflicts with customers

"But I wasn't even there, why should I pay?" - the front desk heard that line several times a week.

⏰

Blocked slots in the best hours

"Ghost bookings" took spots away from paying customers.

Solution

Full online prepayments and automatic blocking of overdue customers

Playmore rolled out full online prepayments at OTC. Every booking requires payment up front - via Apple Pay, Google Pay or card. On top of that, automatic blocking of customers with outstanding debts was enabled:

Blocked when in debt

A customer with an unpaid booking can't book another court.

Automatic notification

The system sends an automatic notification of the outstanding amount with a payment link.

Instant unblocking

Once it's paid - instant unblocking.

Debt recovery is highly effective, because the customer actually wants to play - and to book, they first have to pay for the previous session.

Results

Before and after Playmore

Online payments: ~20% → 100%

Every booking requires payment up front - via Apple Pay, Google Pay or card. Paying on site is no longer an option.

Before: ~20% After: 100%

Unpaid bookings per month: dozens → 0

"Red" bookings vanished from the schedule - a court is paid for before anyone steps on it, and "ghost bookings" no longer block the best hours.

Before: dozens After: 0

Front-desk time on debt collection: ~20h/wk. → 0h

No more calling and emailing people to settle their debts. The system enforces payments on its own, and the front desk is back to serving customers.

Before: ~20h/wk. After: 0h

Front-desk roles: minus 1 role

Previously, operations required a full front desk plus debt collection. After automating prepayments, the club was able to cut its headcount by one full-time role.

Before: full front desk + debt collection After: minus 1 role

"Our customers got used to it quickly. They can see that the system has improved how the club runs and deterred dishonest customers who used to book courts and never show up. It's hugely valuable for us that we can focus on growing the club instead of chasing unreliable players for money."

Marzena Pryzmont

Owner, OTC

Features used in this deployment

What Okęcie Tennis Club uses in Playmore

Full online prepayments

Every booking requires payment up front - via Apple Pay, Google Pay or card.

Automatic blocking of overdue customers

A customer with an unpaid booking can't book another court until they settle the debt.

Automatic overdue notifications

The system sends a notification with a payment link on its own. Once it's paid - instant unblocking.

Effective debt recovery

The customer wants to play - and to book, they first have to pay for the previous session.

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